09 — Out-of-scope handoff (policy/pricing → navigate)

Type: AFK Label: ready-for-agent

What to build

Teach the agent to recognize out-of-scope questions (policy, pricing, plans, legal, anything declarative that would be a liability to hallucinate) and respond with a brief decline + a navigation intent to the relevant page (pricing, docs, or contact-us as the fallback). Per CONTEXT.md, this is the v1 stand-in for a product-documentation knowledge base — we choose not to answer rather than risk a hallucinated answer.

• System Prompt Builder gains the “decline policy/pricing/legal, navigate instead” rule with a small set of worked examples.
• A short reference table of “topic → destination URL” the agent can reason over (pricing page, docs root, contact-us, etc.). Inline in the system prompt; no KB lookup needed for this in v1.
• A short script of (prompt, expected_behavior) fixtures the Agent Loop tests can assert against (declines politely, emits the right navigation intent, does not invent an answer).

Acceptance criteria

• “What’s your refund policy?” → agent declines + navigates to contact-us (or the appropriate destination).
• “What’s the difference between Pro and Business?” → agent declines + navigates to pricing.
• “How do I cancel my subscription?” (procedural, in-scope) still goes through the normal runbook + tool-call flow rather than being caught by the decline rule.
• Agent Loop tests cover the decline-and-navigate behavior for at least three representative prompts.

Blocked by

• 04-navigation-intents-end-to-end